Contact

heic.imtool.app is a small, free utility. There is no support team — but we do read every message and try to respond within a few business days.

Email

For everything: imtool.app@gmail.com

What to write about

• Bug reports. If a specific HEIC or HEIF file doesn’t convert correctly, let us know. Include the size of the file, the device or app it came from (iPhone model, iOS version, app), and any error message the tool showed.
• Privacy and data-access requests. Questions about our Privacy Policy, GDPR requests, or complaints. Please include enough context for us to locate any data (e.g. approximate visit date, IP range if known). In most cases we have nothing tied to you personally because no account is created.
• Business inquiries. Partnerships, integrations, custom workflows, and licensing questions.
• Press and media. Interviews, product roundups, quotes. Happy to help with screenshots or technical details.

Response time

We aim for a reply within five business days. Privacy and legal requests are prioritized. Please be patient with feature requests — this is a side project, not a funded service.